Shipping & Delivery Policy
The following Shipping Policy is valid for all retail orders placed on our website www.cosmosgalaxy.net. By making a payment for one or more items on our site, you are providing an agreement to our Shipping Policy.
All your orders will be dispatched within 1-2 working days of placing the order. The delivery time might vary between 3 - 10 working days.
Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. You will have to pardon us for such occurrences. We advise you to check your emails and SMS for any such updates.
In case the ordered item(s) do(es) not reach the customer within 30 days of our having shipped the same from India, we will offer a full refund, provided any tracking information does not show that delivery was attempted at the customer doorstep. However, in case of packages for which we do not have a tracking number, we will assume on good faith that the package delivery was not attempted and we will refund the entire amount after a month from our Shipping date.
In case the package is returned to us after attempted delivery or because of a wrong Shipping address provided by the customer at the time of placing order, we will be able to offer a partial refund after deduction of the charges we had to bear to have the item(s) packaged and shipped as well as any payment gateway charges we might have had to bear. In case the delivery is missed due to customer not present at the mentioned address, we will make three consecutive attempts to deliver the package.
We use Fedex, Bluedart, Aramex and Delhivery to deliver our packages. In areas which are non-serviceable by these carriers, we use Speed Post to deliver parcels. The choice of the consignment carrier is made at the sole discretion of Cosmosgalaxy.net
In case any explanation is required on any of points mentioned above, you can reach us by sending a mail on firstname.lastname@example.org